A: You can place your order by contacting us via email: info@medxus.co.nz , fax: 03 365 7409 or phone: 0800 937 346
A: For capital equipment the lead time is approximately 4-6 weeks. For consumable and stock items 1-2 days.
A: You can check your ETA by contacting our Customer Services on 0800 937 346
A:General Terms: Product will only be shipped upon receipt of an official purchase order number. Payment in full is due on the 20th of the month following invoice.
Returns:A Returned Goods Authorisation (RGA) number must be obtained from our Customer Service Department before any products are returned. The RGA number must be clearly marked on all returned products.
A: If you have any queries, you can contact our Customer Service Department by either email: info@medxus.co.nz or phone: 0800 937 346
A: To obtain quotes for our products, please contact our Customer Service Department by either email: info@medxus.co.nz orphone: 0800 937 346
A: MedXus sales staff are fully trained in the operation of all products we supply. We offer inservice education and have a wide range of training resources available
A: Yes, most equipment is available for trial and MedXus sales staff can provide educational support during the trial process.
A: We accept cash, cheque, direct credit and Visa or American Express – please contact us via email info@medxus.co.nz for further information or contact our accounts receivable department on 03 353 9241
A: No we can process your request as a cash sale, and once funds have been received we can distribute your order
A: You can either contact us on 0800 937 346, or service.admin@medxus.co.nz. You will then be advised which city to send your unit to. Please have ready details of unit model and fault.
A: We endeavour to turnaround an annual service within 7 days. Typically we achieve a 3 day turnaround, but appreciate some situations require an urgent service due to the nature of the work site.
A: This is really parts delay dependent. If parts are on stock we endeavour to turnaround within 7 days. If the part is not on stock then the turnaround time may be a number of weeks if it has to arrive from overseas. Our service technician will liaise with you at the time of quotation. Delay may also be caused by an intermittent fault that requires extended testing to diagnose.
A: Please contact our service administrator on 0800 937 346 who can advise on progress of your repair.
A: We do have loan equipment for selected models. Loan equipment is subject to availability and a charge will be made to cover freight costs. Please contact our service administrator on 0800 937 346, with details of your unit make, model, fault and urgency for further details.
A: Please contact MedXus customer services on 0800 937 346 who can supply these for you. If we do not stock your item, we can certainly advise where it can be obtained.
A: This depends on the model you have and your organisations Risk Management policy. Please contact our service administrator on 0800 937 346, or service.admin@medxus.co.nz with your model details and we can advise the manufacturers recommendations.